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Returns & exchanges

Thanks for shopping with us at Aztec House!

We ask that you please choose carefully, refunds are only available if goods are faulty. You have 10 days to return an item from the date you received it.  If you change your mind on an order within 10 days we will gladly offer an exchange or credit note.

Please read the care instructions carefully before washing your products. We will not accept returns on items that have been washed incorrectly.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Aztec House reserves the right to deny a refund or credit if the item is not returned in the specified condition.  Original shipping and freight charges are non-refundable for change of mind. Please take special care with packaging an item to ensure it is returned to us in its original condition.

Aztec House 
303/162 Albert Street 
East Melbourne 
VIC 3002

Refunds or returns will not be accepted on sale items.