Returns & exchanges
Thanks for shopping with us at Aztec House!
Exchange or Credit note:
If your item is not quite right or you've changed your mind you have 10 days to return the item from the date you received it. We will then issue you with a credit note or an exchange.
Please read the care instructions carefully before washing your products. We will not accept returns on items that have been washed incorrectly.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Aztec House reserves the right to deny a refund or credit if the item is not returned in the specified condition. Original shipping and freight charges are non-refundable for change of mind. Please take special care with packaging an item to ensure it is returned to us in its original condition.
HOW TO RETURN:
- Download our Returns Form
- Fill out the returns form with: your order number, name on the order and name of the items you're returning.
- Feel free to repack your items back in the original compostable packaging. If you don't have it, this is fine.
- Include the completed Returns Form on the inside of your package.
- Organise the shipment of your return using the courier of your choice
- Once your return is received at our warehouse, it will take 3 - 6 days for your return to be processed.
- After processing has completed, an email will be sent containing your store credit in the form of a gift card.
303/162 Albert Street
We ask that you please choose carefully, refunds are only available if goods are faulty.
Refunds or returns will not be accepted on sale items.